Refund Policy:

At craftezaa, we strive to provide high-quality garden chairs that meet your expectations. If you are unsatisfied with your purchase due to the reasons outlined below, we are happy to assist with a refund.

Eligibility for Refund:

1. Damaged Product: If the product is delivered damaged, you are eligible for a full refund.
2. Low-Quality Product: If the product does not meet the promised quality standards, we will issue a refund upon verification.

How to Request a Refund:

• Timeframe: Refund requests must be submitted within 7 days of receiving the product.
• Proof Required: Please provide clear photographs or videos of the damage or quality issues.
• Contact Method: Email us at cratezaa@gmail.com or call us at [03078098097].

Refund Process:

• Once your request is reviewed and approved, we will process your refund.
• Refunds will be issued to your original payment method within 7–10 business days.

Conditions:

• Refunds are not applicable for general dissatisfaction or change of mind.
• The product must not have been used or altered.

If you have further questions or concerns, please reach out to our customer service team.