At return policy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return under the following conditions:

1. Eligibility for Returns

We accept returns if:

• The product was damaged during delivery.
• You received a defective or incorrect product.

2. Conditions for Returns

• The return request must be made within 7 days of delivery.
• The product must be unused, in its original packaging, and include all accessories or parts.

3. Return Process

To initiate a return, please:

1. Contact our customer support at craftezaa@gmail.com or call [03078098097].
2. Provide your order number, photos of the product, and a brief explanation of the issue.
3. Once approved, we will guide you through the return process.

4. Return Shipping

• If the return is due to a damaged or incorrect product, we will cover the return shipping costs.
• For other eligible returns, the customer is responsible for the return shipping charges.

5. Refunds or Replacements

• Refunds: Approved refunds will be processed to your original payment method within 7–10 business days after the returned product is received and inspected.
• Replacements: If requested, a replacement will be shipped once the return is approved.

6. Non-Returnable Items

We do not accept returns for:

• Products that have been used, altered, or damaged after delivery.
• Products returned outside the specified timeframe.

7. Contact Us

For any questions about returns, please contact us:
Email: craftezaa@gmail.com
Phone: [03078098097]